Exchanges & Returns Policy– WhiteRabbiteg
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Exchanges & Returns Policy

We hope you like what you ordered! But if you are not 100% satisfied, we have provided a service

Easy return and exchange
.

Exchange & Return Policy

  • Start the return process within 14 days of receiving your item.

Replacement :

1- The customer bears the shipping costs for Exchange.

2- The delegate will be sent with the new shipment within a maximum of 72 hours

3- You have the right to return or exchange your order.

 

return:

It is possible to return your order within 14 days from the date of receipt

1- After receiving the return request, the representative will be sent again to receive the shipment and deliver the amount due

2- The representative will be sent within 72 hours of receiving the request

3- You have the right to return or exchange your order
4- The customer bears the shipping costs for return.
Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
  • Replace the product or 
  • Issue a refund 
  • And we’ll also cover the cost of any return shipping 
  • If the product is not defective, return shipping fees will apply and/or a partial refund may be issued


How the replacement request works:

1- The fastest way to replace your order is to go to the “Replacement and Return” page and follow the simple steps there to make your own replacement request from here:

https://whiterabbiteg.com/a/returns

2 - Or contact us on this number 01000518251 (by phone or WhatsApp) and inform the customer service representative of your order number and all the details of the product you intend to replace

3 - You can also contact us on one of our social media pages to make a replacement request

4- Your new order will be sent with the shipping representative and the old order will be received within 72 working hours without any shipping costs

5- Please make a replacement request using only one method from the above in order to avoid making more than one request at one time

How the return request works:

1- The fastest way to return your order is to go to the “Return and Exchange” page and follow the simple steps there to make your own return request from here:

https://whiterabbiteg.com/a/returns

2 - Or contact us on this number 01000518251 (by phone or WhatsApp) and inform the customer service representative with your order number and all the details of the product you intend to return

3 - You can also contact us on one of our social media pages to make a return request

4- The shipping representative will be sent to you again with the amount due to receive your order without any expenses

5- Please make a return request using only one method from the above in order to avoid making more than one request at one time

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